Customer Privacy Notice

Protecting your personal information

To provide our services properly we will need to collect information about your personal and financial circumstances. We take your privacy seriously and will only use your personal information to deliver our services.

Processing of your personal data is necessary for the performance of our contract for services with you and in meeting our obligations to preventing money laundering or terrorist financing.  Generally, this is the lawful basis on which we intend to rely for the processing of your data. (Please see the reference to special categories of data below).  Our policy is to gather and process only personal data which is necessary for us to conduct our services appropriately with you and to prevent money laundering or terrorist financing.

We adopt a transparent approach to the processing of your personal data.  Sometimes, we may need to pass your personal information to other organisations.  If you apply to take out a financial product or service we will need to pass certain personal details to the product or service provider.

We may engage the services of third-party providers of professional services in order to enhance the service we provide to you. These parties may also need to process your personal data in the performance of their contract with us.  Your personal information may be transferred electronically (e.g. by email or over the internet) and we, or any relevant third party, may contact you in future by what we believe to be the most appropriate means of communication at the time (e.g. telephone/email/ letter etc.).

The organisations to whom we may pass your details also have their own obligations to deal with your personal information appropriately.  Sometimes a product or service may be administered from a country outside Europe.  If this is the case, the firm must put a contract in place to ensure that your information is adequately protected.

As part of this agreement, we will ask you to consent to the transfer of personal information in accordance with the protections outlined above.

Special categories of personal data: Certain categories of personal data are sensitive by nature such as data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and health. Depending on the nature of the products and services that you engage us for, we may need to obtain this data particularly in relation to health. Our policy is that should we require any special category of personal data, we will only gather this with your explicit consent.

If you are concerned about any aspect of our privacy arrangements, please speak to us.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to statutory maximum) to supply you with such data.

Your rights in relation to Your Personal Data

You can:

  • request copies of Your Personal Data that is under our control
  • ask us to further explain how we use Your Personal Data
  • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
  • ask us to send an electronic copy of Your Personal Data to another organisation should you wish
  • change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)

How to make contact with our Firm in relation to the use of Your Personal Data

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact:SFIA, 27 Moorbridge Road, Maidenhead SL6 8LT

If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.